Digital Inclusion

Digital Hertfordshire has partnered with Digital Essex through the Hertfordshire and Essex Shared Service to strengthen digital inclusion across our region. By working together, we can share resources and expertise to help more residents access the support they need to get online and feel confident using digital tools.

Our latest initiative is the Digital Help Finder Tool - a free, easy-to-use service that connects you with local courses, one-to-one advice, and practical support for using devices and the internet. Whether you want to send emails, shop online, stay safe online, or simply feel more confident using your phone or computer, the Digital Help Finder will guide you to the right help near you.

If you need help getting started, please get in touch. We're here to make sure everyone in our community has the digital skills they need to thrive.

Social tariffs are discounted/cheaper broadband and mobile deals for people on Universal Credit and other benefits.

These tariffs are delivered in the same way as normal packages, just at a lower price. Amid rising living costs, more broadband and mobile companies are beginning to offer social tariffs to help customers on low incomes.

A large number of broadband providers now offer discounted social tariff products, with some offering deals from as low as £15 per month. This could represent a saving of more than £180 per year, which is around 50% compared to the average cost of broadband.

If you receive government benefits, you could qualify for one of these discounted price plans. For more information on eligibility and current available cheaper tariffs, visit Ofcom Social Tariffs

Between now and 2027, the telecommunications industry is turning off all old analogue (copper) telephone lines across the UK. This means households and businesses will be upgraded to new landline services using digital technology.

For most residents and businesses this change will be straightforward, many are already making the switch. Residents and businesses will be contacted directly by their Internet Service Provider (ISP) about their migration requirements and timescales and will also be able to answer any queries. Please visit Ofcom for more information: Upgrading landlines to digital technology

Recently the Government set out an agreement with communications providers to protect vulnerable people when they are moved onto the digital service. Visit the Government website for more information: Public Switched Telephone Network Charter (PSTN)