Hertfordshire Futures is helping tackle digital poverty across the county through programmes that help residents access technology, develop digital skills, and gain confidence to participate fully in modern life.

End Digital Poverty Week 2026 shines a spotlight on the challenges faced by people without access to devices or digital skills. In today's increasingly digital world, being offline can create significant barriers to everyday life, from accessing services and managing finances to finding employment, studying, and connecting with family and friends.

Old tech, new opportunities

One of the key barriers to digital inclusion is access to suitable devices. Our Digital Hertfordshire programme encourages businesses and organisations to donate unwanted laptops, tablets, and smartphones, which are securely wiped, refurbished, and redistributed to Hertfordshire residents who need them most.

A donated device can make a life-changing difference – helping someone access essential services, complete education and training, search for jobs, work online, or stay connected with their community.

To find out more about donating devices, contact digitalherts@hertfordshire.gov.uk

Building confidence in a digital world

Having access to technology is only part of the solution. Equipping people with the skills and confidence to use it effectively is equally important.

Through Step2Skills, Hertfordshire residents aged 19 and over can access learning opportunities designed to improve digital skills, employability, and career prospects. This includes Digital Skills Essentials for the Workplace courses, alongside wider employability programmes where digital skills are embedded throughout the learning journey.

From creating CVs and applying for jobs online to using workplace software and navigating digital recruitment processes, learners gain the practical skills needed to thrive in today's labour market.

The impact of digital skills

Step2Skills learners Hayley and Jane have experienced a vast range of benefits from getting online.

Hayley’s journey

Over three years, Hayley completed 11 Step2Skills courses, building confidence in technology, online learning, and digital communication while working towards an ambitious plan for further education and employment.

Jane’s journey

When Jane joined Step2Skills, she had limited experience using digital technology and lacked confidence in her digital abilities. Through determination and a commitment to learning, she achieved a Level 2 Digital Skills qualification.

Both learners have gained greater independence and now have the confidence and optimism to engage with the digital world and seize new opportunities in life and work. Their experiences highlight the positive difference that access to technology, digital skills, and the right support can make.