What You Need to Know
What's changing?
The UK’s copper analogue telephone network is being retired by the end of 2027.
The change, also referred to as the ‘Digital landline switchover’ or the ‘Public Switched Telephone Network (PSTN) Switch Off’, is already underway and most telephone providers are in the process of moving their customers from old analogue landlines over to new upgraded landline services using a internet connection.
Why is this happening?
The current landline network is becoming old and harder to maintain, the new digital network:
- Is more reliable and efficient
- Supports modern technologies and services
- Helps keep phone services working well in the future
- Replaces equipment that is reaching the end of its life
Common Questions
Will the switchover affect me and what do I need to do?
The landline switchover won’t affect everyone. If you don’t use a home landline phone, or if your landline already works through your broadband connection, you don’t need to do anything.
The switchover will mainly affect:
- People who do not have an internet connection at home.
- People who rely on a landline and don't have access to a mobile phone for emergencies
- Users of telecare and personal alarm systems, such as fall monitors or lifelines.
If you think you may need extra help, contact your phone provider as soon as possible as they will provide solutions.
What else do I need to consider?
- Power cuts: Digital landlines won’t work during a power outage. If you don’t have a mobile phone or another way to call emergency services, contact your provider, they’ll offer a solution to keep you connected.
- Will I lose my landline number? Most people can keep their existing phone number when they move to a digital phone service.
- Costs: There shouldn’t be any extra charges for installation, providers will supply any necessary routers or adaptors. You may only pay more if you upgrade your broadband or need a new phone.
- Stay safe from scams: Scammers may try to take advantage of the switchover. Always take advice directly from your phone provider by giving them a call.
Find out more about the Digital Switchover
Follow the links below to learn more about the digital landline switchover, what it means for you and how to prepare for the change.
The Digital Landline Switchover details information about the move from traditional landlines to digital landline services.
Ofcom: Future of Landline Calls is a guidance on the UK's transition to digital landlines and answers to common questions.
