Role of a Digital Champion
A Digital Champion is a volunteer who helps residents feel more confident using digital technology. This could include helping someone get online, use a smartphone or access online services. You don't need to be a technology expert. If you're patient, understanding and enjoy helping others, you could become a Digital Champion.
You might help someone:
- Use a smartphone, tablet or laptop more confidentially
- Log into the NHS App
- Access appointments or important forms
- Understand emails, messages or notifications
- Learn how to video-call family and friends
- Access online shopping, banking or local services safely
- Feel calmer and less stuck with everyday digital tasks
Skills and qualities:
You don't need to be an IT expert, just someone who is:
- Patient and empathetic
- Confident with everyday digital tasks (emails, video calls, browsing)
- Friendly, reliable and enjoys helping others learn
Support and training
- Introductory training in digital support and safeguarding
- Ongoing guidance and support
- Resources to help you feel confident in the role
Start Your Digital Champion Journey
There are Digital Champion opportunities available across Hertfordshire through a range of organisations.
Volunteer in your local library and help people build their digital skills and confidence. Library-based opportunities are available across Hertfordshire.
The Staying Connected programme is delivered through local organisations across Hertfordshire. Select your area below to find the Digital Champion opportunity nearest to you.
